2008 Courses Available for Hospital and Hospital Systems

CRG Training, the leader in onsite training for hospital and hospital systems, is pleased to present the following courses for 2008 delivery. Stay tuned to this website as more courses become available

Don't see any course here that is of immediate need? The CRG team can design a tailored course to meet your exact needs and wants! For further information about a solution that fits your organization's needs, objectives, schedule and budget, call today at 646.723.8056 or 646.723.8013

• Improve your ED Billing and Coding Processes

  Improving your ED's billing and coding processes is essential in order to maximize revenue. Thousands, even hundreds of thousands of dollars can be lost if these processes are not understood and aligned among the hospital, the physicians and the billing company. This one day training event will help participants understand their own unique billing and coding systems and when and how to make improvements to these systems. Learn who should be involved, how to measure the improvements once they are made and so much more.

• Use your Emergency Department as a Strategic Asset

  The emergency department is often considered a separate part of the overall hospital. However, the ED can be used as a very strategic asset that contributes to a hospital’s bottom line and improves the reputation of the hospital in the community that it serves. Attend this one day training event and walk away with the tools necessary to optimize the ED’s strategic value. Participants will learn how to improve staff communication and manage culture changes. Financial and organizational considerations will also be discussed and addressed. By learning how to successfully incorporate the ED as part of a larger whole, you can save your hospital time and money.

• Ensure Efficient and Timely Patient Throughput in the ED

  Effective patient throughput can decrease patient wait time, increase patient satisfaction and revenue! As the ED is the “front door” of the hospital, ensuring quicker throughput can also help eliminate bottlenecks throughout the entire hospital. During this training event, participants will learn how to leverage different tools to optimize patient throughput, including six sigma, case management, and PALs. Learn how to expand your organizational capacity and manage cultural changes in your ED to decrease patient length of stay while maintaining an excellent level of care. Don’t miss this opportunity to learn the skills needed to impact your ED’s bottom line!

• Implement Best Practices for Managing ED Denials

  If emergency department denials are inappropriately handled the hospital may lose as much as 25% of the revenue that it is due! Don’t let that happen to you. Attend this training course that will give you the necessary information to not only maximize your revenue but also minimize the number of denials. Learn how to improve billing and coding processes to aid in revenue capture and also how to optimize the use of the Physician Advisor in the denial management process. Understand the different types of denials and how the most common denials can be effectively refuted. Optimize your ED’s organization processes to improve medical reimbursement and implement a team approach to denial management. Don’t miss this one day event that will allow you to streamline denial management within the emergency department and increase revenue capture!

• Design, Implement and Maintain an Effective Hospitalist Program – Training 1

  It is not simply enough to hire excellent hospitalists but rather to ensure that these hospitalists operate in a program that maximizes their ability to do the job they have been hired to do. This course will teach participants how to design, implement and maintain an effective, multi-disciplinary hospitalist program. Improve key relationships between hospitalists and surgeons, case managers and nurses and establish the proper expectations upfront to avoid confusion. Learn how to maintain the quality and effectiveness of your program by instituting the proper committees and utilizing employment models that attract top notch hospitalists to your program. Don’t miss this opportunity to either improve your existing program or implement a brand new program and derive tangible improvements in patient safety and reimbursement.

• Build a Robust Hospitalist Staff – Training 2

  There are very few physicians pursuing the hospitalist specialty and thus, recruiting and retaining top notch hospitalists is a difficult challenge for hospitals around the country. This one day event will teach participants not only how to effectively recruit hospitalists but also how to retain these employees. Structure a program that will attract top hospitalists and keep these physicians engaged. Learn effective methods for reducing turnover and developing and nurturing a team mentality. Understand different scheduling models and which one best fits in your hospitalist program. Leave the second event in the hospitalist performance series armed with the solutions to your recruitment and retention issues!

  Strategies for Physician Recruitment and Retention
• Implement Training Regimens for New Hospitalists – Training 3

  With your hospitalist program in place and your hospitalists recruited, the next step is to train those hospitalists effectively. Proper training will allow these physicians to adapt and develop fully in their role. This one day event will teach participants how to develop a hospitalist orientation plan that addresses issues like time management, team mentality, and how to ensure your hospitalists are in parity with other specialists! Learn how to convey vital information to your staff including how they can multi-task, how they can better communicate and improve conflict resolution skills. Don’t miss the third course in this vital hospitalist performance training series!

• Transition Effectively from Hospital Emergency Incident Command System (HEICS) to Hospital Incident Command System (HICS)

  As the Hospital Emergency Incident Command System (HEICS III) is slowly becoming obsolete, replaced by the hospital incident command system (HICS IV), it is critical that hospital personnel learn how to transition effectively from one system to the other. This four hour customized training programs delivers an excellent understanding of not only the value of and the benefits gained from implementing HICS IV, but also of the changes between each system. The course will conclude with an interactive session including an exercise, a group discussion and a Q and A with the course leader. Don’t miss this exciting opportunity to learn alongside your colleagues and transfer this knowledge back on the job!

• Incident Command System 300

  Training is one of the important NIMS implementation activities that hospital staff must complete as they work towards becoming fully compliant with the NIMS. This one day course will give all participants knowledge of ICS 300 and the ability to use that knowledge to successfully pass an examination on the subject. Through both lecture and interactive exercises, participants will learn information on the fundamentals of ICS, unified commend, resource management and much more.

• Develop a Complete Surge Capacity Plan – Preparedness, Response, Recovery and Mitigation

  A complete surge capacity plan includes not only how to prepare for and respond to a potential surge but also accounts for how a hospital would recover from such a surge and mitigate future issues. This one day training event will teach participants exactly how to create a plan that addresses all four issues. Participants will learn how to prepare for any volume of patients that are beyond normal capacity, respond effectively in times of crisis, recover both financially and resource wise after a surge and implement mitigation strategies. Leave this training session armed with tools and techniques to implement back on the job and to help improve and change your current surge capacity plan.

• Develop a Thorough Human Impact Plan

  It is absolutely imperative to plan for the psychological effect that a disaster may have on people or businesses. The systems in place to deal with such an event are only as good as the people who run them. This one day event will teach participants how to develop a human impact plan so that people can return to work as quickly as possible and move forward in the event of a crisis. You will learn information about critical components of the plan including, but not limited to, family planning, emergency assistance and psychological support. Solutions to healthcare specific problems related to surge scenarios will be addressed. Don’t miss this chance to learn from an expert instructor and your peers about how to prepare for and mitigate the affects of a crisis on your staff!

• Providing Safe, Efficient and Sensitive Care to the Bariatric Patient

  According to the Center for Disease Control, there has been a dramatic increase in obesity in the US in the last 20 years. In fact, in 2006, only four states had a prevalence of obesity less than 20%. As the number of bariatric patients continues to rise, challenges will continue to be present for healthcare givers. This one day training program will teach participants how to safely efficiently care for these types of patients. You will learn key information about how to prepare for and prevent both patient and caregiver safety risks, how to use the proper techniques and choose the proper equipment, care for wounds and infections, compliance with pre and post operation standards of care, and much more. Also addressed will be ethical and cultural sensitivity issues, how to communicate effectively with your bariatric team and how to provide counseling and support to the bariatric patient. Don’t miss this important training event designed to keep both you and your bariatric patient safe!

• HIPAA Compliance – The Past, Present and Future

  Enacted in 1991 and made into law in 1996, the Health Insurance Portability and Accountability Act (HIPAA) has been a force in the healthcare world for well over 10 years. As the regulations continue to evolve and become far-reaching, HIPAA compliance continues to be a major challenge for healthcare providers. This session will cover the basics of HIPAA, and give participants the knowledge of current rules and regulations. Learn how to overcome and/or avoid the latest compliance challenges and prepare for a HIPAA audit. Attend this important one day training event to touch on hot-button HIPAA issues!

• Develop and Implement and Team Approach to Denial Management

  In order to maximize denial reimbursement, it is critical that hospitals avoid disjointed communication and work effectively as a team when managing denials. This one day training event will teach participants how to create and define teams, how to ensure accountability at all levels, and how to utilize specific tools and techniques to break down communication barriers. Learn how to work seamlessly across departments to maximize revenue potential. Don’t miss this event which can be specialized for to address the specific challenges facing your denial management team!

• Master the Medicare and ERISA Appeal Process to Achieve Maximum Reimbursement

  Noncompliance with Medicare and ERISA regulations, which govern over 90% of reimbursement claims in the US, can lead to serious trouble for hospitals. Ensure you maintain compliance and maximize your revenue by attending this important, one-day training event. You will learn how to successfully navigate and master the appeal processes and how to best use federal ERISA and state laws in reviews to get your claims paid in a timely fashion. This course can be delivered directly to your team of claim specialists so that they are up to date with the latest rules and regulations.

• Optimize the Role of Physician Advisors in Denial Management

  The physician advisor is often the most underutilized and misunderstood role within a hospital. In order to maximize your ROI, you must maximize a PA’s productivity and denial management is one area where hospitals can capitalize directly on the PA resource. This course will teach participants exactly how to optimize the PA in denial management. Understand the responsibilities that the physician advisor can undertake how the hospital can leverage the role to reduce clinical denials and improve coding documentation.

• Choose the Best Physician Advisor for your Hospital

  You have made the decision that your hospital needs a physician advisor. But what are the types of physician advisors from which to choose? Which one will be the best fit and can the hospital afford this position? Come find out the answer to all of these questions and more at this one day training event. The course will address the different types of advisors and their roles and expectations, how to select and hire the right advisor for your hospital and how to allow the position to pay for itself. Learn how to get senior management to support the decision to hire a PA and how to maximize the productivity of your PA once he/she is hired. Don’t miss this critical event designed to teach participants all that is necessary to choose and hire the right physician advisor the first time around.

• Improve the ROI for Physician Advisors – Ensure Complete Understanding of the Revenue Cycle

  Although technically not part of the revenue cycle team, it is critical that physician advisors understand the complexities of the revenue cycle. This course, designed specifically for physician advisors will review each component of a typical revenue cycle. The course will give the PA the knowledge necessary to coordinate with actual members of the revenue cycle team. They will leave the one event knowing exactly how they fit in to the cycle and with the tools necessary to improve their role.

• Vice President
• Executive Director
• Director
• Administrator Nursing Supervisor
• Product Manager
• Chief Clinical Operator
• Reimbursement Analyst
• Revenue Control Supervisor

• Henry Mayo Hospital
• Davis Memorial Hospital
• Howard University Hospital
• University of Toledo Medical Center
• Arlington Memorial Hospital
• Presbyterian Hospital Dallas